To check the status of an order, please enter the order number and billing email address used when placing the order. You can find this information on the order receipt we emailed you shortly after purchase.
A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground, so that you can take it inside your business or residence. The truck driver will place your order on the ground, and you are responsible for bringing it inside. If you do not have a loading dock or a forklift, you will need a liftgate and must select this option at checkout. The charge for the liftgate is $39.00. If you do not wish to add liftgate service to your order, you must have two people home to unload the boxes off the pallet
You will receive an email with tracking information. In order to track your package, please go to the website provided in the tracking email and enter your tracking number. If you do not see any updates, please allow 1-2 days.
Direct Coast to Coast 1-800-247-4821 - www.directshippers.com
JP Express 1-800-331-8065 - www.myjpexpress.com
Road Runner Transportation 1-855-228-0096 - www.rrts.com
R & L Carriers 1-800-543-5589 - www.rlcarriers.com
New England Motor Freight 1-908-965-0100
Items and above ground pools may be returned within fourteen days of receipt by you. Credit will be issued upon return of item (s) subject to the following terms: You must contact us via email giving us the order date and item number and we will respond within 2 business days with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. Return shipping costs are the customer’s responsibility. Items for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. We cannot accept returns for chemicals, lights, battery powered vacuums, automatic cleaners, heaters and heat pumps. Above ground pools, liners, winter covers, leaf net covers and solar covers may not be returned if cartons are wet, opened or unfolded. A 25% restocking fee will be applied to any above ground pool that is returned. All other items returned are subject to a 25% restocking charge and all shipping costs. Orders refused at time of receipt are subject to a 25% restocking charge and all shipping costs. Special order items are not returnable.
Are shipping rates are automatically generated at checkout based off the size and dimensions of the products the customer is purchasing. All shipping prices are generated automatically from UPS. For orders that are more than 150lbs in weight we ship via a trucking company.
99.9% of our orders are typical filled. If it appears on our website in most cases its typically instock. If you have any questions or concerns please feel free to contact us by phone (toll-free) (888) 223-2646 or by our contact us form.