Terms & Conditions

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE. We maintain this web site as a service to our customers, and by using our site you are agreeing to comply with and be bound by the following terms of use. Please review the following terms and conditions carefully, and check them periodically for changes. If you do not agree to the terms and conditions, you should not review information or obtain goods, services or products from this site.

1. Acceptance of Agreement

You agree to the terms and conditions outlined in this Terms and Conditions of use Agreement ("Agreement") with respect to our site (the "Site"). This Agreement constitutes the entire and only agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Site, the content, products or services provided by or through the Site, and the subject matter of this Agreement. This Agreement may be amended by us at any time and from time to time without specific notice to you. The latest Agreement will be posted on the Site, and you should review this Agreement prior to using the Site.

2. Return Policy and Pricing Policy

Most items including swimming pools may be returned within fourteen (14) days of receipt by you. Credit will be issued upon return of item(s) subject to the following terms: You must contact us via email giving us the order date and item number and we will respond within two (2) business days with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. Return shipping costs are the customer's responsibility. Items for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. We cannot accept returns for chemicals, lights, battery powered vacuums, automatic cleaners, fence kits, solar reels, pool decks, heaters, heat pumps and fence kits. We can only accept pool returns in the same way they are received, completely shrink wrapped on the pallet. Swimming pools, liners, winter covers, leaf net covers and solar covers may not be returned if cartons are wet, opened or unfolded. A 25% restocking fee will be applied to any swimming pool that is returned. All other items returned are subject to a 25% restocking charge. Orders refused at time of receipt are subject to a 25% restocking charge and all freight shipping costs. Special order items are not returnable. One-time price adjustments are available for items marked down within fourteen (14) days of the date on your purchase. Items purchased with coupons or promotional discounts are not eligible for price adjustments. To obtain a price adjustment on an online purchase, please contact us within the fourteen (14) day window. The credit will be applied in the form of a gift card only.or price adjustments. To obtain a price adjustment on an online purchase, please contact us within the fourteen (14) day window, please include your name and order number.

3. Disclaimer of Product Pricing

ThePoolFactory.com, may at any time, change product pricing which has been erroneously displayed on the website. In the event of an error in pricing, the ThePoolFactory.com may cancel the orders or remove the items from the order. In the event of cancellation, all associated fees will be either credited to your account or refunded within 30 days. If the merchandise has been shipped, you have the right to pay the difference or return the merchandise. The customer is not entitled to merchandise at an erroneous price.

4. Order Times

Most orders are in stock and are shipped out within 1-3 business days. All orders received on Friday after 9am EST will be processed the following Monday. Orders during the busy season (March thru July) may take slightly longer. If an item is backordered, you will be notified by email and have the option of canceling or substituting the backordered item.

5. Order Times for Above Ground Pools

Swimming pools are too large to be shipped through UPS, Federal Express or the USPS. We ship all swimming pool orders out 1-3 business days after you place your order. Transit time can vary depending on your location but generally takes 2-8 business days to most areas. (Business Days are Monday thru Friday.) Delivery Hours are usually 8am-5pm. (Delivery time varies depending on the carrier). When the shipment arrives at your local terminal, the carrier will call you to make an appointment before making the delivery to your home. Orders shipping to a business will not receive notification prior to delivery.

6. Standard Non-Freight Shipping Details

Orders are shipped Fedex/UPS ground, excluding swimming pools, decks, and pool heaters. We only ship to the 48 contiguous states. We do not ship to P.O. boxes.

7. Copyright

The content, organization, graphics, design, compilation, magnetic translation, digital conversion and other matters related to the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication by you of any such matters or any part of the Site, except as allowed by Section 4, is strictly prohibited. You do not acquire ownership rights to any content, document or other materials viewed through the Site. The posting of information or materials on the Site does not constitute a waiver of any right in such information and materials.

8. Fraud

By agreeing to our terms and conditions, you confirm that the information provided in this form is true and that you agree to abide by the Terms and Conditions of use of this site. Please note that your order can be cancelled without notice if it is determined that false or misleading information has been provided, the Terms and Conditions of use have been violated, or other abuses have occurred as determined by ThePoolFactory.com in its sole discretion.

9. Limited Right to Use

The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, nonexclusive license for use solely by you for your own personal use and not for republication, distribution, assignment, sublicense, sale, preparation of derivative works or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution).

10. Editing, Deleting and Modification

We reserve the right in our sole discretion to edit or delete any documents, information or other content appearing on the Site, including this Agreement, without further notice to users of the Site.

11. Colors

Please note: Swimming pool images and products displayed on our website are very close to the true colors, however, due to different computer monitors and display devices some of these images may vary slightly.

12. Indemnification

You agree to indemnify, defend and hold us and our partners, attorneys, staff and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including reasonable attorney's fees, related to your violation of this Agreement or use of the Site.

13. Disclaimer

THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED "AS-IS," "AS AVAILABLE," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED (INCLUDING BUT NOT LIMITED TO THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE). THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. WE AND OUR AFFILIATED PARTIES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION OR SERVICE. IN PARTICULAR, BUT NOT AS A LIMITATION, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION, OR THE LIKE), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN US. THIS SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.

14. Limits

All responsibility or liability for any damages caused by viruses contained within the electronic file containing the form or document is disclaimed. WE WILL NOT BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND THAT MAY RESULT FROM USE OF OR INABILITY TO USE OUR SITE. Our maximum liability to you under all circumstances will be equal to the purchase price you pay for any goods, services or information.

15. Use of Information

We reserve the right, and you authorize us, to the use and assignment of all information regarding Site uses by you and all information provided by you in any manner consistent with our Privacy Policy.

16. Third-Party Services

We allow access to or advertise third-party merchant sites ("Merchants") from which you may purchase or otherwise obtain certain goods or services. You understand that we do not operate or control the products or services offered by Merchants. Merchants are responsible for all aspects of order processing, fulfillment, billing and customer service. We are not a party to the transactions entered into between you and Merchants. YOU AGREE THAT USE OF SUCH MERCHANTS IS AT YOUR SOLE RISK AND IS WITHOUT WARRANTIES OF ANY KIND BY US, EXPRESSED, IMPLIED OR OTHERWISE INCLUDING WARRANTIES OF TITLE, FITNESS FOR PURPOSE, MERCHANTABILITY OR NON-INFRINGEMENT UNDER NO CIRCUMSTANCES ARE WE LIABLE FOR ANY DAMAGES ARISING FROM THE TRANSACTIONS BETWEEN YOU AND MERCHANTS OR FOR ANY INFORMATION APPEARING ON MERCHANT SITES OR ANY OTHER SITE LINKED TO OUR SITE.

17. Third-Party Merchant Policies

All rules, policies (including privacy policies) and operating procedures of Merchants will apply to you while on such sites. We are not responsible for information provided by you to Merchants. We and the Merchants are independent contractors and neither party has authority to make any representations or commitments on behalf of the other.

18. Privacy Policy

Our Privacy Policy, as it may change from time to time, is a part of this Agreement.

19. Payments

You represent and warrant that if you are purchasing something from us or from our Merchants that (i) any credit card information you supply is true, correct and complete, (i) charges incurred by you will be honored by your credit card company, and (iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.

20. Links to Other Web Sites

The Site contains links to other Web sites. We are not responsible for the content, accuracy or opinions express in such Web sites, and such Web sites are not investigated, monitored or checked for accuracy or completeness by us. Inclusion of any linked Web site on our Site does not imply approval or endorsement of the linked Web site by us. If you decide to leave our Site and access these third-party sites, you do so at your own risk.

21. Submissions

All suggestions, ideas, notes, concepts and other information you may from time to time send to us (collectively, "Submissions") shall be deemed and shall remain our sole property and shall not be subject to any obligation of confidence on our part. Without limiting the foregoing, we shall be deemed to own all known and hereafter existing rights of every kind and nature regarding the Submissions and shall be entitled to unrestricted use of the Submissions for any purpose, without compensation to the provider of the Submissions.

22. Verify Members' Address

ThePoolFactory.com reserves the right to contact a Member via email to verify the accuracy of account information (including the Member's correct name and address) that is needed to provide the Member with the information he or she requested from ThePoolFactory.com.

 

23. Defective Products

If a product defect is a result of a manufacturing error, a free replacement of the defective product will be shipped to the customer based on the manufacturer’s warranty terms. If product testing results prove improper use and/or improper installation of the product, the customer will not be credited a refund. Please Note: The Pool Factory does not cover the cost of labor/installation fees, cost of materials, wages lost, water loss, or any other charges that may accumulate as a result of the defective product.

24. Safety Information

Remember – Shallow Water – No jumping or diving into an above ground pool or semi-inground pool. The use of a slide and/or diving board is not recommended with an above ground pool or semi-inground pool. Do not swim under, through or around your entry ladder. Remember to provide a safety briefing for guests visiting and using an above ground pool or semi-inground pool. Always provide adult supervision for children using your pool.

Note: Your local township may require a pool alarm for an above ground or semi-inground swimming pool. Please contact your local township for more information about applicable requirements.