Question 1

Why won't my pool ladder stay down? View answer

Asked 10 ´months ago | Confer Roll-Guard A-Frame Safety Ladder 7200

Question 2

What to put under a pool ladder to protect liner? View answer

Asked 10 ´months ago | Confer Roll-Guard A-Frame Safety Ladder 7200

Question 3

What is the benefit of the roll-up and down design compared to traditional pool ladders? View answer

Asked 10 ´months ago | Confer Roll-Guard A-Frame Safety Ladder 7200

Question 4

Is this ladder easy to assemble? View answer

Asked 10 ´months ago | Confer Roll-Guard A-Frame Safety Ladder 7200

Question 5

What type of safety feature does this ladder have? View answer

Asked 10 ´months ago | Confer Roll-Guard A-Frame Safety Ladder 7200

Question 6

How often does the filter sand need to be changed? View answer

Asked 10 ´months ago | Hayward S180T 18" Sand Filter System 1.1 HP Power-Flo Pump

Question 7

What is the main benefit of the Easy-Lok design? View answer

Asked 10 ´months ago | Hayward XStream 100 Cartridge Filter System .85 HP Power-Flo Pump

Question 8

How do you use this pool cover pump? View answer

Asked 10 ´months ago | AquaPro Automatic Water Spider Pool Cover Pump 400 GPH

Question 9

Does this pump come with anything to help prevent debris from clogging it? View answer

Asked 10 ´months ago | AquaPro Automatic Water Spider Pool Cover Pump 400 GPH

Question 10

What is this pump specifically designed to do? View answer

Asked 10 ´months ago | AquaPro Automatic Water Spider Pool Cover Pump 400 GPH

Question 11

How much water can this pool cover pump move per hour? View answer

Asked 10 ´months ago | AquaPro Automatic Water Spider Pool Cover Pump 400 GPH

Question 12

What do I need to clean the filter cartridge? View answer

Asked 10 ´months ago | Hayward XStream 100 Cartridge Filter System .85 HP Power-Flo Pump

Question 13

Is the installation process complicated? View answer

Asked 10 ´months ago | Confer Step 1X Above Ground Pool Steps

Question 14

What is the weight guideline for this step system? View answer

Asked 10 ´months ago | Confer Step 1X Above Ground Pool Steps

Question 15

What type of pool bottom is this step system compatible with? View answer

Asked 10 ´months ago | Confer Step 1X Above Ground Pool Steps

Question 16

How loud is this pool pump when it's running? View answer

Asked 10 ´months ago | AquaPro 1.5HP 2-SPEED PurFlo Above Ground Pool Pump w/ TEFC Motor

Question 17

What is the thickness of the skimmer flap weir door? View answer

Asked 10 ´months ago | Olympic Wide Mouth Skimmer Flap Weir Door

Question 18

Can the Saltwater Aurora Oval Pool be bonded? View answer

Asked 10 ´months ago

Question 19

Is this replacement door compatible with all Olympic widemouth above ground skimmers? View answer

Asked 10 ´months ago | Olympic Wide Mouth Skimmer Flap Weir Door

Question 20

What is the height of the skimmer flap weir door? View answer

Asked 10 ´months ago | Olympic Wide Mouth Skimmer Flap Weir Door

Question 21

What is the length of the skimmer flap weir door? View answer

Asked 10 ´months ago | Olympic Wide Mouth Skimmer Flap Weir Door

Question 22

Are the base pads adjustable on these steps? View answer

Asked 10 ´months ago | Confer Curve Above Ground Pool Steps

Question 23

What kind of steps do these pool stairs have? View answer

Asked 10 ´months ago | Confer Curve Above Ground Pool Steps

Question 24

Do you need a mat under pool stairs? View answer

Asked 10 ´months ago | 30" x 36" Step Pad

Question 25

What percentage should my Hayward chlorinator be set at? View answer

Asked 10 ´months ago | Hayward CL200 In-Line Above-Ground Chlorinator

Question 26

How many chlorine pucks do you put in a chlorinator? View answer

Asked 10 ´months ago | Hayward CL200 In-Line Above-Ground Chlorinator

Question 27

What kind of chlorine can I use with this chlorinator? View answer

Asked 10 ´months ago | Hayward CL200 In-Line Above-Ground Chlorinator

Question 28

What are the benefits of using a pool pole? View answer

Asked 10 ´months ago | 4-12' Telescopic Aluminum Pool Pole

Question 29

What are all the length options for this telescopic pole? View answer

Asked 10 ´months ago | 4-12' Telescopic Aluminum Pool Pole

Question 30

Can you use vaseline on pool pump O-rings? View answer

Asked 10 ´months ago

Question 31

What types of pool and spa equipment can this lubricant be used on? View answer

Asked 10 ´months ago | Lube Tube O-Ring Lubricant-Sealant 1.oz

Question 32

Does this lubricant resist chlorine? View answer

Asked 10 ´months ago | Lube Tube O-Ring Lubricant-Sealant 1.oz

Question 33

Is this lubricant suitable for use in hot water environments? View answer

Asked 10 ´months ago | Lube Tube O-Ring Lubricant-Sealant 1.oz

Question 34

I have this Hayward Low NOx Heater. How do I close this up and protect it during the winter? What cover should I buy? View answer

Asked 11 ´months ago | Sales

Question 35

I have this Hayward Low NOx Heater. How do I close this up and protect it during the winter? What cover should I buy? View answer

Asked 11 ´months ago | Sales

Question 36

I have the SwimSmart Heat Pump. How do I close this up and protect it during the winter? How do I drain water from the unit? What cover should I buy? View answer

Asked 11 ´months ago

Question 37

Where can I find customer reviews for The Pool Factory? View answer

Asked 11 ´months ago

Question 38

What is the warranty on salt corrosion on the metal frame? View answer

Asked 11 ´months ago

Question 39

Can you please provide detailed pool closing instructions for our swimming pool utilizing the Frog Pool Tender System? We already purchased from The Pool Factory all of the winterizing items, including the winter cover. View answer

Asked 11 ´months ago

Question 40

Does the Air Pillow come with rope to hold it place? View answer

Asked 11 ´months ago

Question 41

Do you offer financing? View answer

Asked 11 ´months ago

Question 42

How do I contact customer service if I have questions about a product? View answer

Asked 11 ´months ago

Question 43

Do you accept returns? View answer

Asked 11 ´months ago

Question 44

Where does The Pool Factory ship from? Do you have a physical store location? View answer

Asked 11 ´months ago

Question 45

What technology does the cleaner use to enhance water flow? View answer

Asked 11 ´months ago | Thresher Robotic Automatic Pool Cleaner

Question 46

What kind of filter does the cleaner have? View answer

Asked 11 ´months ago | Thresher Robotic Automatic Pool Cleaner

Question 47

Does the cleaner have a system to assist with diagnostics? View answer

Asked 11 ´months ago | Thresher Robotic Automatic Pool Cleaner

Question 48

Does the cleaner have a feature to prevent cord tangling? View answer

Asked 11 ´months ago | Thresher Robotic Automatic Pool Cleaner

Question 49

What type of pool is the cleaner designed for? View answer

Asked 11 ´months ago | Thresher Robotic Automatic Pool Cleaner

Question 50

Is a salt chlorine generator worth it? View answer

Asked 11 ´months ago | Solaxx Saltron Retro Salt Chlorine Generator System

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