Question 1

What type of safety feature does this ladder have? View answer

Asked 7 ´months ago | Confer Roll-Guard A-Frame Safety Ladder 7200

Question 2

How often does the filter sand need to be changed? View answer

Asked 7 ´months ago | Hayward S180T 18" Sand Filter System 1.1 HP Power-Flo Pump

Question 3

What is the main benefit of the Easy-Lok design? View answer

Asked 7 ´months ago | Hayward XStream 100 Cartridge Filter System .85 HP Power-Flo Pump

Question 4

How do you use this pool cover pump? View answer

Asked 7 ´months ago | AquaPro Automatic Water Spider Pool Cover Pump 400 GPH

Question 5

Does this pump come with anything to help prevent debris from clogging it? View answer

Asked 7 ´months ago | AquaPro Automatic Water Spider Pool Cover Pump 400 GPH

Question 6

What is this pump specifically designed to do? View answer

Asked 7 ´months ago | AquaPro Automatic Water Spider Pool Cover Pump 400 GPH

Question 7

How much water can this pool cover pump move per hour? View answer

Asked 7 ´months ago | AquaPro Automatic Water Spider Pool Cover Pump 400 GPH

Question 8

What do I need to clean the filter cartridge? View answer

Asked 7 ´months ago | Hayward XStream 100 Cartridge Filter System .85 HP Power-Flo Pump

Question 9

Does this filter system use D.E. Powder? View answer

Question updated 7 months ago | Hayward XStream 100 Cartridge Filter System .85 HP Power-Flo Pump

Question 10

Is the installation process complicated? View answer

Asked 7 ´months ago | Confer Step 1X Above Ground Pool Steps

Question 11

What is the weight guideline for this step system? View answer

Asked 7 ´months ago | Confer Step 1X Above Ground Pool Steps

Question 12

What type of pool bottom is this step system compatible with? View answer

Asked 7 ´months ago | Confer Step 1X Above Ground Pool Steps

Question 13

How loud is this pool pump when it's running? View answer

Asked 7 ´months ago | AquaPro 1.5HP 2-SPEED PurFlo Above Ground Pool Pump w/ TEFC Motor

Question 14

Can the Saltwater Aurora Oval Pool be bonded? View answer

Asked 7 ´months ago

Question 15

What is the thickness of the skimmer flap weir door? View answer

Asked 7 ´months ago | Olympic Wide Mouth Skimmer Flap Weir Door

Question 16

Is this replacement door compatible with all Olympic widemouth above ground skimmers? View answer

Asked 8 ´months ago | Olympic Wide Mouth Skimmer Flap Weir Door

Question 17

What is the height of the skimmer flap weir door? View answer

Asked 8 ´months ago | Olympic Wide Mouth Skimmer Flap Weir Door

Question 18

What is the length of the skimmer flap weir door? View answer

Asked 8 ´months ago | Olympic Wide Mouth Skimmer Flap Weir Door

Question 19

Are the base pads adjustable on these steps? View answer

Asked 8 ´months ago | Confer Curve Above Ground Pool Steps

Question 20

What kind of steps do these pool stairs have? View answer

Asked 8 ´months ago | Confer Curve Above Ground Pool Steps

Question 21

Do you need a mat under pool stairs? View answer

Asked 8 ´months ago | 30" x 36" Step Pad

Question 22

What percentage should my Hayward chlorinator be set at? View answer

Asked 8 ´months ago | Hayward CL200 In-Line Above-Ground Chlorinator

Question 23

How many chlorine pucks do you put in a chlorinator? View answer

Asked 8 ´months ago | Hayward CL200 In-Line Above-Ground Chlorinator

Question 24

What kind of chlorine can I use with this chlorinator? View answer

Asked 8 ´months ago | Hayward CL200 In-Line Above-Ground Chlorinator

Question 25

What are the benefits of using a pool pole? View answer

Asked 8 ´months ago | 4-12' Telescopic Aluminum Pool Pole

Question 26

What are all the length options for this telescopic pole? View answer

Asked 8 ´months ago | 4-12' Telescopic Aluminum Pool Pole

Question 27

Can you use vaseline on pool pump O-rings? View answer

Answer updated 8 months ago

Question 28

What types of pool and spa equipment can this lubricant be used on? View answer

Asked 8 ´months ago | Lube Tube O-Ring Lubricant-Sealant 1.oz

Question 29

Does this lubricant resist chlorine? View answer

Asked 8 ´months ago | Lube Tube O-Ring Lubricant-Sealant 1.oz

Question 30

Is this lubricant suitable for use in hot water environments? View answer

Asked 8 ´months ago | Lube Tube O-Ring Lubricant-Sealant 1.oz

Question 31

I have this Hayward Low NOx Heater. How do I close this up and protect it during the winter? What cover should I buy? View answer

Answer posted 8 months ago | Sales

Question 32

I have this Hayward Low NOx Heater. How do I close this up and protect it during the winter? What cover should I buy? View answer

Question updated 8 months ago | Sales

Question 33

I have the SwimSmart Heat Pump. How do I close this up and protect it during the winter? How do I drain water from the unit? What cover should I buy? View answer

Answer updated 8 months ago

Question 34

What is the warranty on salt corrosion on the metal frame? View answer

Asked 8 ´months ago

Question 35

Can you please provide detailed pool closing instructions for our swimming pool utilizing the Frog Pool Tender System? We already purchased from The Pool Factory all of the winterizing items, including the winter cover. View answer

Asked 8 ´months ago

Question 36

Does the Air Pillow come with rope to hold it place? View answer

Asked 8 ´months ago

Question 37

How do I contact customer service if I have questions about a product? View answer

Asked 8 ´months ago

Question 38

Do you accept returns? View answer

Asked 8 ´months ago

Question 39

Where does The Pool Factory ship from? Do you have a physical store location? View answer

Asked 8 ´months ago

Question 40

I’ve lost the plug that contains the sand. Is it possible to get a replacement? View answer

Question updated 8 months ago

Question 41

Where can I purchase cover clips that are compatible for this pool? View answer

Asked 8 ´months ago | Melenia Oval Pool

Question 42

Which Skimmer Winterizing Plate should I use for my Hayward WideMouth Above Ground Thru-Wall Skimmer? View answer

Asked 8 ´months ago | Pool Closing

Question 43

Which closing kit should I use for the frog pool tender system? View answer

Asked 8 ´months ago | Pool Frog Mineral Water System

Question 44

Do you sell the foam insert for this skimmer flap weir door separately? View answer

Asked 8 ´months ago | HydroTools Swimline Skimmer Flap Weir Door 8926

Question 45

Can you tell me what version of software this has? Is it greater than r1.5? View answer

Asked 8 ´months ago | Hayward Aqua Trol RJ Salt Chlorine Generator System

Question 46

Are the hardware components made of stainless steel? View answer

Asked 8 ´months ago | 12'x20'x54" Saltwater 8000 Oval Pool

Question 47

Is this part manufactured by Pentair? View answer

Asked 8 ´months ago | Pentair High Flow Manual Air Relief Valve 98209800

Question 48

Do you have pool hand rails? View answer

Asked 8 ´months ago | Confer Plastics

Question 49

Can use freshwater in a saltwater pool model? View answer

Asked 8 ´months ago | Saltwater Pools

Question 50

How long does it take to install the pool? View answer

Asked 8 ´months ago | 21'x43'x54" Melenia Oval Pool

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