WaterTech Blue Pearl - Frequently Asked Questions

The Blue Pearl is an affordable robotic cleaner, offering state of the art technology. Not only is the Blue Pearl priced to own, but it will save you money with each use. The Blue Pearl’s Aqua Smart guidance will clean the largest of pools five times more efficiently than conventional robotic cleaners. The Blue Pearl will clean the bottom and cling to the sides of your pool with ease, cleaning every surface of most pools in two to three hours. Its state of the art obstacle sensor will prevent the machine from getting stuck on ladders or other obstructions in the pool.

WaterTech Blue Pearl Tips

My cleaner is not moving, why is this happening?

• Check to see if electric outlet has power.
• Check if transformer is plugged into a grounded outlet and the blue cable assembly is plugged into the transformer.
• Switch the power supply “OFF” and “ON” buttons a few times. Allow 45 seconds between “ON” and “OFF”.
• Check for and remove any debris such as hair, string, or leaves that may be obstructing the free movement of the Drive Pulley, Drive, or Drive Tracks.
• Check that the Drive Belts and Drive Tracks are properly aligned and are taut. Adjust or replace if necessary.

If the unit does not pump water at all, or pumps slowly but moves, how can I fix this?

• Check to see if propeller is seized due to accumulation of hair or debris on the propellers. Remove the top screws on each outlet top and clean the propeller. When reassembling the top cover, do not over tighten the screws.
• Check to see if the filter bag is thoroughly clean. Clean as necessary.
• If a and b are negative, check the pump motors. If they are not functioning send the unit to your service center.

What should I do when the unit does not move but does pump water?

• Check to see if forward/reverse motion is obstructed by foreign matter; hair, debris, etc. on drive belts or drive tracks or there is an entanglement with the power cord. Clean as necessary.
• Check if drive belts have slipped out of place. Also check for proper tension of drive belts. If necessary replace belts.
• Check for loose drive motor connections.
• If a, b, and c are negative, check the Master and Slave motors. If one or the other is not functioning, send the unit to your service center.

My cleaner is not picking up dirt and debris?

• Check 2a and 2b of this guide.
• Check the Intake Valve Flaps on the underside of your unit. The Flaps should move freely to open and close. Clean and free the Valve Flaps if necessary.

Unit does not seem to cover the entire pool, what can I do?

• Most likely a thorough cleaning of the filter bag is needed.
• Check to see that the blue cable is properly spread out and is untangled.
• Allow the unit to run in the pool for the entire cleaning cycle.
• Make sure that the Floating Handle is locked diagonally across the top of your unit’s body.
• Check that the Pump Motor is operating. Please refer to the Troubleshooting section titled “Moves But Does Not Pick Up Dirt And Debris”
• After following all of the above, if there is still a problem, call your dealer for specific additional assistance.

The remote control (optional) does not operate properly?

• After following all of the above, if there is still a problem, call your dealer for specific additional assistance.
• Make sure that you activate the RC System no more than 30 meters away from the Transformer, pointing the control box to the antenna.
• If there is still a problem with the RC System, call your service center for assistance.

Debris comes out of the cleaner when removing if from the pool, how can I correct this?

• Lock Tabs -Check that the Lock Tabs are not warped. They should be straight and aligned with the unit’s body.
• Intake Valves – Check that the Intake Valve Flaps on the underside of your unit (in the Bottom Lid ) move freely to open and close. Clean Flaps if necessary.

The cable is twisted, what is the best way to fix this?

• Reverse the diagonal position of the handle.
• Use the E-Z swivel as shown below.

Additional Safety Tips from Our Pool Experts