Customer Ratings & Reviews

Google My Business

(Over 735+ Reviews)

"I have done business with The Pool Factory over the last six years or so. Their customer service is phenomenal. They make me feel like an honored guest! The Pool Factory raises the bar for the level of service to be expected, and sets the example for others to strive for. I highly recommend them."

Google Customer Reviews

(Over 3,300+ Reviews)

"I emailed a question about pumps and had received a call the same day. I ordered my 21' round pool (salt water lx) the next day. The delivery took about 8 business days and I had it delivered to my work so we could offload with a forklift and set on my trailer."

BBB A+ Rating

(Over 80+ Reviews)

"Great service with highly recommend pool supply for any experiences with pools and equipment this has been a great salt pool grandkids have enjoyed it all summer highly recommended this business."

Shopper Approved

(Over 76,800+ Reviews)

"Love the Pool Factory. Our pool gave us many hours of wonderful family time last year and looking forward to it again this year. They have amazing customer service. Send them a question and the next day an actual person (here in America!) will call you with the answer."

Yotpo

(Over 7,400+ Reviews)

"Buy with complete confidence! The ordering process with this pool company was incredibly straightforward, and shipping was impressively fast. Everything arrived neatly packaged on a crate, making it super easy to handle. Nothing was missing or damaged—overall, it was a simple and awesome experience!"

Here's what customers have to say!

Allen F.

Pool is beautiful & well designed!

"Ordered the 24’X54” Tribeca Round Pool. Pool arrived in 3 days professionally wrapped and in perfect condition (not a dent in any of the cartons). The Installation instructions in the Support / Downloads section of the website were very detailed and easy to follow, and the pool went up fast. The pool is beautiful, high quality and well designed. The Pool Factory support teams quick response to my many questions leading up to the purchase was greatly appreciated. I would not hesitate buying one of these high quality pools at these great prices."

Ricardo C.

Really impressed, quality is great!

"I own a home in Miami with an in ground pool. I was dubious about an above ground pool for my house in the FL, Keys. Honestly I was really impressed and surprised. Quality great, instructions great. It was straight forward. With time and patience anyone can do it and honestly worth the money. I paid just over 4 k and finished it in two days. My inground pool in miami took 6 months and set me back 65k. The water is wet in both and put a deck on it, it’s no brainer Thx"

Edward S.

Best pool ever!!!

"This is our third above ground pool installation in our lifetime and this one is the best by far. Frankly, I don’t know why anyone would consider anything else. Paired with a cartridge filtration system and a Hayward Salt & Swim ABG, our pool is virtually maintenance free. 100% resin equals no worries about rust-through like the pool it replaced. Our family looks forward to years of enjoyment from our Saltwater Aurora. Thank you The Pool Factory for making this an easy and fulfilling purchase."

Scott A.

By far they are the BEST!

"Please do not look any further than the pool factory if you're ordering a pool. By far they are the BEST. Not only after you purchase the pool but any questions you have while installing occurs or after they are with you entire way if you need assistance. We had Joe in CS and he replied back to us in seconds with any problems. He was awesome. Shipment came wrapped up on 2 pallets w everything on it and NO broken parts. Thank You for making life so easy for someone who nothing about upright pools. I am now lifetime supporter."

Paul B.

The pool is awesome!

"The pool is awesome and the perfect size. Very well made. We buried it in the ground and I think it turned out great."

Yvonne T.

Backyard Oasis!

"We love our 15×26 saltwater pool. It was delivered on schedule, excellent customer service from everyone at The Pool Factory. We installed it in one weekend and was swimming the following weekend. We did upgrade to the 40 ml liner, which was a great choice. Having everything delivered in one package was so nice. Don’t hesitate to purchase and start having fun. It’s a fraction of the cost of an inground pool but just as nice!"

Suzanne B.

We absolutely LOVE our pool!

"We had an issue with a broken top piece, they replaced it immediately. This is a quality product from a quality company. We absolutely LOVE our pool. Will definitely buy from The Pool Factory again!"

Brett F.

Absolutely Awesome Pool!

"We ordered the 21x54 Aurora Saltwater pool for regular chorine use. We chose it for the Resin Composite wall and all resin (or high quality plastic) materials. The only metal in the whole thing are the stainless steel screws to hold everything together. This one nice quality pool. I even think it will outlast our first one, it was 10 years old. Had one interaction with customer service, and they were perfect. I couldn’t ask for a better on-line experience, the whole thing was great!! You will NOT be disappointed with this company, or this pool make if you decide to choose it. Thanks, Pool Factory!"

James H.

We are very happy with our purchase!

"We are very happy with our purchase. Delivery was right on time and the install was easy. Very glad we chose The Pool Factory."

Estarlin Z.

The best part was the customer service!

"Amazing pool. My review is to say how happy I am. We are ready for summer lol. Everything was how we expected and the best part was the customer service! I had a few things to ask and they helped me right away. Thanks, I'll buy it again definitely."

Brian D.

Buy with complete confidence!

"The ordering process with this pool company was incredibly straightforward, and shipping was impressively fast. Everything arrived neatly packaged on a crate, making it super easy to handle. Nothing was missing or damaged—overall, it was a simple and awesome experience!"