World-Class
Customer Service

Discover why The Pool Factory Reviews consistently highlight world-class customer service and a high customer satisfaction rate. From personalized guidance to dependable after-sales support, learn how The Pool Factory delivers a trusted, stress-free pool-buying experience backed by decades of expertise.

The Pool Factory’s World-Class Customer Service Experience

When browsing The Pool Factory reviews, one theme consistently stands out: exceptional customer service. At The Pool Factory, our dedication to supporting customers sets us apart in the above ground pool industry. Proudly based in the United States, we serve customers nationwide with knowledgeable, English-speaking representatives who understand the needs of American families. With a high customer satisfaction rate and over 100,000 verified customer reviews, we continue to redefine what outstanding service looks like.

Real customers back up our reputation: as a U.S.-based company, we take pride in delivering dependable service that customers can trust, before and long after their purchase. Our commitment to quality support is reflected in the feedback we receive every day from pool owners across the United States.

“We got an 18x33 above ground salt water pool from The Pool Factory, along with all its accessories. We absolutely LOVE our pool! After one year there have been zero issues! I have emailed in a couple times to get advice, and both times I was called within a few hours with the support I needed! Above and beyond customer service, seriously! If you’re debating on purchasing from The Pool Factory, STOP AND JUST DO IT! You’ll be sooooo satisfied!”
- Jennifer E., Verified Google My Business Review

Every customer has unique needs, and our approach reflects that. From the moment you explore our selection of above ground swimming pools, our experienced team provides expert guidance tailored specifically to you. We don’t just sell pools, we build long-lasting relationships backed by trust, reliability, and proven results reflected in The Pool Factory reviews.

Personalized Support for Pool Accessories and More

Whether you’re selecting a pool model or customizing a pool package, our experts are ready to answer your questions. The Pool Factory’s staff is highly trained, with a deep understanding of each product. According to The Pool Factory reviews, customers consistently praise our knowledgeable and friendly team.

“I cannot express how very professional and helpful the staff at Pool Factory is, 3 years owning our pool and they have never once let us down. They are amazing! You will not be disappointed in their service.”
- Michelle R., Verified BBB Review

There are no one-size-fits-all answers here. We take the time to listen, understand your goals, and deliver solutions that fit your space, budget, and lifestyle, helping drive our high customer satisfaction rate.

Comprehensive Assistance Throughout Your Journey

The Pool Factory reviews frequently highlight how accessible and helpful our customer service team is at every stage. From pool setup questions to maintenance advice and accessory recommendations, our experts are always available to help you navigate any challenges.

“We love our 15×26 saltwater pool. It was delivered on schedule, excellent customer service from everyone at The Pool Factory. We installed it in one weekend and was swimming the following weekend. We did upgrade to the 40 ml liner, which was a great choice. Having everything delivered in one package was so nice. Don't hesitate to purchase and start having fun. It's a fraction of the cost of an inground pool but just as nice!”
- Yvonne T., Verified Yotpo Review

Need guidance on water care, filtration systems, or pool cleaning equipment? Our team provides clear, practical advice to ensure your swimming pool experience remains smooth and stress-free. This commitment to support is a major factor driving our consistently positive customer feedback.

After-Sales Support for Lasting Peace of Mind

Many reviews about The Pool Factory emphasize that our service doesn’t end at checkout. We offer dependable after-sales support to help you get the most out of your investment. Whether you need seasonal pool advice, help with water chemistry, or assistance selecting new accessories, our experts are just a message away.

“After one year there have been zero issues! I have emailed in a couple times to get advice, and both times I was called within a few hours with the support I needed! Above and beyond customer service, seriously!”
- Jennifer E., Verified Google My Business Review

This ongoing commitment to customer care reinforces the trust our customers place in us and contributes to our high customer satisfaction rate year after year.

Robert M.

Verified Buyer

Saltwater Aurora 18x40

"We love it! It’s very sturdy and looks great!"

A Customer-Centric Philosophy

Our goal at The Pool Factory is not just to meet your expectations, but to exceed them consistently. Our focus on customer service stems from a genuine passion for satisfying all of our customers needs. With our team by your side, you’re not just purchasing a pool; you’re gaining reliable partners in your journey to a lifetime of joy and relaxation.

As reflected in countless reviews, customers feel valued, supported, and confident at every step of the process. Our U.S.-based customer service team is readily available to answer questions, provide guidance, and ensure peace of mind throughout the entire ownership experience.

“Great company with excellent customer service! That is something companies nowadays lose sight of and source it to foreign countries that barely speak English. The Pool Factory had prompt service with great customer care.”
- Keith G., Verified ShopperApproved Review

Convenient Contact Options Anytime You Need Us

At The Pool Factory, we make connecting with our customer service team easy and convenient. You can reach us through multiple channels, whether you prefer a phone call or an email. Our knowledgeable team is available by phone for more detailed inquiries and to provide friendly support. For immediate answers, send us an email or use our Contact Us form, and our customer service team will respond promptly with the information you need. We’re committed to being accessible so you can rely on us for customer support.

Why The Pool Factory Reviews Speak for Themselves

Your pool journey starts with confidence at The Pool Factory. With over 30 years of industry experience, an A+ Better Business Bureau rating, a 4.8-star Google rating, and more than 100,000 verified customer reviews, our reputation is built on trust and results.

The consistently positive The Pool Factory reviews and our high customer satisfaction rate demonstrate our commitment to delivering an exceptional experience. When it comes to customer service, quality products, and dependable support, The Pool Factory continues to set the standard in the above ground pool industry.