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Financing Options
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Affirm - Monthly Payments

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for purchases to be paid in fixed monthly installments over 18, 24, 36 & 48 months. Subject to credit check and approval.

Paypal

No interest if paid in full in 6 months with PayPal Credit.

For full financing details please visit our Financing Page.

Shipping Policy
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The Pool Factory is proud to offer FREE SHIPPING on any order over $99!

Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States. Order subtotal must be greater than $99.00 to qualify. Not valid on previous orders.

For full shipping details please view our Shipping Information FAQ's

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Customer Service Hours

Customer Service Store Hours

The following is our hours of operation for our online customer service department. Any questions you may have please use our contact us form and we will get back to you as soon as possible.

AlertPlease note during our peak season May - August we experience high volumes of phone calls and the fastest responses are via our contact us form. Thanks!

Customer Service Hours
Monday 9:00 AM - 5:00 PM EST
Tuesday 9:00 AM - 5:00 PM EST
Wednesday 9:00 AM - 5:00 PM EST
Thursday 9:00 AM - 5:00 PM EST
Friday 9:00 AM - 5:00 PM EST
Saturday 10:00 AM - 4:00 PM EST
Sunday Closed

We are closed during the following calendar events:

  • 1/1 (New Years Day)
  • 4/12 (Easter Sunday)
  • 7/4 (Independence Day)
  • 11/24 (Thanksgiving Holiday)
  • 12/24 - 12/25 (Christmas Eve/Day)
  • 12/31 - 1/1 (New Years Eve/Day)
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