Return Policy & Pricing Policy

Return Policy

Items and above ground pools may be returned within 14 days of receipt by you. Credit will be issued upon return of item(s) subject to the following terms: You must contact us via email giving us the order date and item number and we will respond within 2 business days with an RGA (Return Goods Authorization) number. No item will be accepted for return without this number. Return shipping costs are the customer's responsibility. Item(s) for return must be unused, in their original packaging, presentable for sale, and with all warranty cards, manuals, etc. Cartons cannot be wet. We cannot accept returns on, Chemicals, Lights, Battery Powered Vacuums, Automatic (Robotic) Cleaners, Pool Decks, Fence Kits, Solar Reels, Heaters, and Heat Pumps. Above Ground Pools, Pool Liners, Winter Covers, Leaf Net Covers, and Solar Covers may not be returned if cartons are wet, opened or unfolded. For Freight orders: we can only accept pool returns in the same way they are received, completely shrink wrapped on the pallet.

Restocking Fee

A 25% restocking fee will be applied to any above ground pool that is returned. All other items returned are subject to a 25% restocking charge and all shipping costs. Orders refused at time of receipt are subject to a 25% restocking charge and all shipping costs. Special order items are not returnable.

Return Address

Swimming Pool Fulfillment Center
51 Saw Mill Pond Rd
Edison, NJ 08817

Product Pricing

The Pool Factory™, may at any time, change product pricing which has been erroneously displayed on the website. In the event of an error in pricing, The Pool Factory™ may cancel the orders or remove the items from the order. In the event of cancellation, all associated fees will be either credited to your account or refunded within 30 days. If the merchandise has been shipped, you have the right to pay the difference or return the merchandise. The customer is not entitled to merchandise at an erroneous price.